How can we help you?

FAQ's

General

Why have I only received part of my order?

When customers make their order, we try get the products packaged and shipped out to you as fast as possible. So if you have ordered more than one item, your order may arrive in more than one package. You are still able to track all items in your order.


Will I be charged taxes upon receiving part of my order?

Customers may need to pay import charges upon receiving they goods. MyKid ABC does not have any control over these charges. Customs policies and import duties vary widely depending on the country. Please contact your local customs office for information specific to your country.


I need to change something on my order. How do I do this?

We ship items out very soon after receiving the orders. So if you need to change something regarding your order please email us as soon as possible. We will do our very best to make that happen.

  1.  Use email address support@mykidabc.com
  2. Write the subject 'Changes'
  3. Include your order number
  4. Include the desire changes

I live in Europe, will i need to pay import taxes to receive my parcel?

If you order products from your site for delivery to on of the international delivery destinations (including Europe), your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.


Are your products safe for my children?

All our products are quality checked and sanitised before being processed and packed in a warehouse which adheres to social distancing and sanitation rules. Our items also comes with with tagged safety instructions so you can rest assured they are safe.


  

Payment

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Debit and Credit cards, PayPal, Apple Pay, and Google Pay. 


The currency is stated in pounds (GBP) at the checkout, why is this?

Although you can use the currency converter to view the price of a product in your local currency, all payments are processed in pounds as MyKid ABC is based in U.K.


Shipping & Returns

Shipping & Cancellation Policy

SHIPPING & CANCELLATION POLICY

Our Shipping and Delivery Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Shipping and Delivery Policy at any time.

We (www.mykidabc.com) know that your order arriving on time for your event is VITAL. You shall order with our free standard turnaround time, we never take an order unless we are 100% sure that we can guarantee your deadline. The total delivery time is Order Processing Time (1-2 days) + Delivery Time (6-8 working days). 

All orders are shipped through our courier partners. 

Shipping time: UK+Europe up to 8 working days.

In some cases, shipping may take longer based on your location or due to COVID-19, which will be communicated to the buyer at the time of the order. Generally, items ship as soon as possible.

Customs taxes according to the nature of each country shall be borne by the customer and he must be aware of its details according to his country.

When your package is scanned by our shipping provider, it automatically sends you an email with the tracking number included. Please refer to your tracking information to get an estimate on when you will receive your item(s). 

If you have any other questions, please contact us at support@mykidabc.com

Standard shipping cost shall apply to all the products.

  • ORDER CANCEL: 

Please accept our apologies, occasionally we have to cancel orders for some reasons:

Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when the ordered product is unavailable.


Customer cancellation: If you have requested to cancel part or all of your order.

 

CANCELLATION POLICY

Here, at www.mykidabc.com, no cancellation shall be allowed for the confirm order. For any issue, you can contact us at our email support@mykidabc.com.  

We take customer feedback very seriously and use it to constantly improve our products and quality of service.

 

UNETHICAL ORDER & CANCELLATION POLICY

  • In case of any product purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes - the particular order/s will be cancelled whatsoever and https://www.mykidabc.com will not be liable to pay any refund to you in all such cases.

Return Policy

RETURN POLICY

If you are unhappy with your order please contact us at support@mykidabc.com within 14 days of purchase to obtain refund or If you are unhappy with your order please contact us at support@mykidabc.com within 14 days of purchase to obtain refund or exchange authorization. Purchases may be exchanged or refunded if unused, unwashed, undamaged, and in original packaging with original tags. 

Items marked SALE are non-returnable. 

We are not able to reimburse shipping costs. The customer pays shipping costs for any returned item(s). Refund or exchange request will be denied if not received within 14 days of purchase. 

Please use trackable shipping with insurance, as we are not responsible for lost packages of returned items. 

To return your item(s): 

Send an e-mail to support@mykidabc.com 


Terms & Conditions

Terms & Conditions

TERMS & CONDITIONS

This website is operated by MyKyd ABC. Throughout the site, the terms “we”, “us” and “our” refer to MyKyd ABC. MyKyd ABC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.